Billing Policies
Agent Dues Invoicing & Late Fees
Per Platinum Policy and Procedures, Agent Dues are due the 1st of each month. Agent Dues not received by the 5th of the month will be considered late and will be assessesd a $28 late fee. All Platinum Agents are required to have a valid credit/debit card on file for Automatic Credit card billing. To add/update your billing Information, please log into the Agent Portal and select the 'Billing' tab from the main menu.
Billing Cycle
Invoices are generated 15-days prior to the due date and will be available to view from the Billing Portal. Because invoices are generated 15-days prior to the due date and is available from within your Billing portal, you have the added benefit and flexibility to make payment in advance. Courtesy Invoice reminders are sent out via email Five (5)-days prior to the due date.
Email Notifications/Invoices/Billing Statements
If payment has not been received, or, if automatic credit card billing isn't able to be processed on the 1st of the month, you will get an automated overdue notice by email ONE day after the Invoice Due date. A 2nd overdue notice will be sent 5-days after the due date. In addition, your account ledger will also be charged a $28 late fee on the 5th of the month. The third and final email reminder will be sent out on the 7th of the month prior to account Suspension. Please see Account Suspension for more information.
If you need to make a payment prior to the due date, you can do so through your emailed invoice or directly by logging into the Billiing Portal and selecting 'View/Pay Invoices' from the menu. Invoices are generated 15-days prior to the due date. Once payment has been received, the Billing Portal will send you an email confirmation of your payment and will automatically stop credit card capture attempts.
Automatic Credit/Debit Card Processing
Platinum Agents are required to have a valid credit/debit card added in the Billing Portal for Agent Dues. If your card is declined or isn't processed for whatever reason, you will be notified via email that the payment couldn't be processed and you will be instructed to update your credit card details immediately. You will have until 12:00pm on the 1st of the month to add or update your credit card information.
In the case an agent dues invoice is unpaid after the 1st of the month, the billing portal system will attempt to capture payment every day for each unpaid invoice(s) after the due date. You will be notified via email that the billing portal attempted to process your credit card for the unpaid invoice and to update your credit card information as soon as possible. It is very important to keep your credit card information up to date.
Once payment is received, you will receive an email confirmation for your records. Failed credit card processing will be attempted every day for 2-weeks until payment is captured.
Credit Card Expiration Date
You will be notified by email 15-days prior to your credit card on file is due to expire. This will allow ample time for you to update your credit card information.
Account Suspensions
If payment is not made for unpaid invoice(s) by the 10th of the month, all Platinum Services will be suspended. Account suspension means that the following services will be disabled:
- MLS (if Applicable)
- FMLS
- Corporate Email Account
- Agent Website (if Applicable)
Upon payment, all accounts and/or services will be immediately restored.
Additional Information
- For questions concerning the new Billing Policy or your account ledger, please email admin@platinumrealestate.com.